Kiss the Hippo Coffee is a dynamic specialty coffee brand based in London, with a growing presence in the wholesale coffee and machinery sector. We are committed to providing high-quality products and outstanding service to our partners, creating meaningful relationships in the coffee industry, and fostering a culture of innovation and excellence. We are now seeking a Head of Wholesale to lead our team and drive growth in our wholesale operations.
Role Overview
The Head of Wholesale will be a strategic leader responsible for driving the growth and performance of our wholesale channel. This role involves managing a sales team, overseeing key accounts, and collaborating cross-functionally to ensure the seamless delivery of our products and services. The ideal candidate will possess a deep understanding of the specialty coffee industry, strong commercial acumen, and a passion for building meaningful partnerships.
Key Responsibilities
Strategic Leadership & Team Management
Lead and mentor the wholesale team, fostering a culture of accountability, collaboration, and continuous improvement.
Develop and execute a comprehensive wholesale strategy aligned with company objectives.
Set clear performance targets and KPIs, providing regular feedback and support to team members.
Business Development & Account Management
Identify and pursue new business opportunities, expanding our wholesale customer base.
Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
Oversee the onboarding process for new accounts, ensuring a smooth transition and integration.
Operational Excellence
Collaborate with the operations team to ensure timely and accurate order fulfilment.
Monitor inventory levels and coordinate with supply chain to meet customer demands.
Implement and optimise processes to enhance efficiency and reduce costs.
Cross-Functional Collaboration
Work closely with the marketing team to develop promotional materials and campaigns that support wholesale growth.
Partner with the training and education team to provide clients with the necessary resources and support.
Collaborate with the technical team to address equipment-related inquiries and issues.
Reporting & Analysis
Utilize CRM tools to track sales activities, customer interactions, and performance metrics.
Prepare regular reports for senior leadership, highlighting achievements, challenges, and opportunities.
Analyze market trends and competitor activities to inform strategic decisions.
Qualifications
Proven experience in wholesale management, preferably within the specialty coffee or premium food & beverage sectors.
Strong leadership skills with a track record of managing and developing teams.
Excellent communication, negotiation, and interpersonal skills.
Proficient in CRM software and Microsoft Office Suite; experience with ERP systems is a plus.
Ability to travel as needed to meet with clients and attend industry events.
Personal Attributes
Commercially minded with a focus on driving growth and profitability.
Customer-centric approach, with a commitment to delivering exceptional service.
Adaptable and proactive, with the ability to thrive in a dynamic environment.
Passionate about specialty coffee and the broader coffee industry.
What We Offer
Competitive salary and performance-based bonuses.
Opportunities for professional development and career progression.
A collaborative and inclusive work environment.
Employee discounts on products and services.
